Privacy Policy
Last updated: 20 May 2026
Introduction
chrome-spark ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chrome-spark.com and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Data
When you contact us or book our services, we may collect the following personal information:
- Name and contact information (email address, postal address)
- Information about your children (age, educational level) for programme placement
- Payment information (processed securely through third-party payment processors)
- Communication preferences
Usage Data
We automatically collect certain information when you visit our website, including:
- IP address and browser type
- Pages viewed and time spent on pages
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your bookings and payments
- Communicate with you about programmes, schedules, and updates
- Improve our website and services
- Respond to your enquiries and provide customer support
- Send you marketing communications (only with your consent)
- Comply with legal obligations
Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfil our service agreement with you
- Consent: You have given clear consent for specific processing activities
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving services
- Legal obligation: Processing required to comply with legal requirements
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party companies that perform services on our behalf (payment processing, email delivery)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with any merger, sale, or acquisition of all or part of our business
All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Contact enquiries: 2 years from last contact
- Customer records: 7 years from last service provision (for accounting and legal purposes)
- Marketing data: Until you withdraw consent or 3 years of inactivity
Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right to access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Request transfer of your data to another organisation
- Right to object: Object to our processing of your personal data
- Rights related to automated decision-making: We do not use automated decision-making or profiling
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
Children's Privacy
Our services involve working with children and young people. We collect minimal information about children, and only with explicit parental consent. Parents or guardians have the right to review, modify, or delete their child's information at any time.
We never use children's information for marketing purposes or share it with third parties beyond what is necessary to deliver our educational services.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Significant changes will be communicated via email to registered users.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 127 Wellington Street, Leeds, LS1 4JE, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.